Ruck & Run

Legal

Privacy policy

Last updated 1 September 2026

1. Who is responsible

Illuminated Innovations (Pty) Ltd, trading as Ruck & Run Rugby, is the responsible party for personal information collected through this website.

Trading as
Ruck & Run Rugby
Registered name
Illuminated Innovations (Pty) Ltd
Registration number
2025/216707/07
Address
198 Lunnon Road, Hillcrest, Pretoria, South Africa
Email
orders@ruckandrunrugby.com

2. What we collect

When you place an order we collect:

  • Name, email address, and phone number
  • Delivery address
  • Order details (product, quantity, amount, and order number)
  • Payment status and PayFast payment reference (not your full card number)

The site also stores a cart in your browser (local storage) so items stay in the cart if you leave and come back.

3. Why we use it

We use this information to:

  • Take payment and fulfil your order
  • Email your invoice and order number
  • Contact you about delivery
  • Keep records we are required to keep for tax and accounting
  • Deal with defects, cancellations, and support requests

We do not sell your information. We do not send marketing email unless you separately ask us to.

4. Who we share it with

We only share what is needed for each service to do its job:

  • PayFast by Network9 (Pty) Ltd (South Africa). Payment processing. They collect and hold your card details.
  • The Courier Guy (South Africa). Delivering your order. They receive your name, phone, and address.
  • Supabase Inc. (European Union). Database hosting for order and customer records.
  • Resend Inc. (United States). Sending order confirmation and invoice emails.
  • Vercel Inc. (United States). Website hosting, server logs, and cookieless visitor analytics (page views, referrers, country, and device).

5. How long we keep it

Order records are kept for as long as tax and accounting rules require, typically at least five years. Cart data stays in your browser until you clear it or complete a purchase. Server logs are kept only as long as needed to run and secure the site.

6. Your rights

You may ask us to access, correct, or delete personal information we hold about you, subject to the law (for example, we may need to keep an invoice). Email orders@ruckandrunrugby.com.

You may also lodge a complaint with the Information Regulator of South Africa at inforegulator.org.za.

7. Cookies and similar storage

We use only what is needed to run the cart and the site. We do not use advertising or analytics cookies. Visitor counts and page views are measured with Vercel Web Analytics, which does not use cookies and does not identify you.

8. Contact

Privacy questions: orders@ruckandrunrugby.com. See also our terms of sale.